Refund policy
Return Instructions
To begin a return, please contact us at support@brionti.com with your order number and the reason for return (add a photo or short video if the item is damaged or faulty).
Our support team will guide you through the next steps and provide step-by-step return instructions. All approved returns should be sent to our returns facility in France: Lot C10, 14 Rue du Poteau 77181 Courtry France.
Please do not send your return before contacting us first, as returns sent without prior approval may not be accepted. Pack the item securely in its original packaging, with all parts included and protected well enough to prevent damage in transit.
Note: If a physical return is required for an approved claim involving a defective, damaged, or incorrect item, we will cover the return shipping costs.
10-Day Claim Window
If your item arrives damaged, defective, or incorrect, please contact us within 10 days of delivery. We do not accept voluntary returns for changes of mind, incorrect size or style selections, or personal preferences. Your statutory consumer rights remain unaffected.
No Hidden Fees
We don't charge restocking fees for approved claims. What you pay is what you get — no surprises.
Refunds
After receiving and inspecting the returned item(s), or approving a claim that does not require a physical return, we'll process your refund within 7 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank or card provider to reflect the transaction. If you paid with Klarna, your refund is processed back through Klarna — keep following Klarna's payment instructions until your statement updates, and contact Klarna directly for questions about your Klarna balance.
Order Cancellation
We understand sometimes plans change. If you wish to cancel your order, please contact us at support@brionti.com within 24 hours of placing it, before it enters processing. We begin processing within 1–3 business days, so the sooner the better. Once processing has begun, cancellation is no longer possible, except where required by applicable law.
Exchanges
We do not offer exchanges for a different size, color, or style. If your item arrives damaged, defective, or incorrect, please contact us so we can arrange an appropriate replacement.
Damaged or Defective Items
Received something damaged or faulty? Email support@brionti.com within 10 days of delivery with a photo or short video and we'll arrange a free replacement or an applicable refund at no cost to you. Your statutory consumer rights remain unaffected.
Questions?
If you need assistance at any point, email support@brionti.com.
Monday–Friday, 09:00 AM – 05:00 PM (EST). We reply within 24 hours.
Brionti is operated by DriveDream Limited
Address: RM 03, 24/F, Ho King Comm Ctr, 2-16 Fa Yuen St, Mong Kok, Kowloon, Hong Kong
Email: support@brionti.com