FAQ

Returns & Exchanges

How do I return an item?
We want you to love your purchase. If you're not 100% satisfied, you may return your item(s) within 30 days of receipt for a full refund. Items must be unworn, in original condition, and in original packaging, including any security tags if provided.

Simply place the item in its original packaging (e.g., shoebox), seal it inside a shipping box, and attach the return label. Make sure to remove or cover old shipping labels.

Once received, returns typically take 5–10 business days to process. Refunds to credit cards may take an additional 2–10 business days to appear, depending on your provider.

Do you accept back orders?
No, we do not support back orders. If an item is out of stock, our team will notify you promptly. You may choose a replacement item or have your order cancelled and refunded.

Can I get a price adjustment if something goes on sale after I buy it?
Yes! If an item’s price drops on our website within 10 days of your purchase, contact us and we’ll refund the difference.

Product & Inventory

How do I leave a product review?
On the product page, scroll down and click “Write a Review.” We’d love to hear your thoughts!

I added something to my cart, but it disappeared at checkout. Why?
Our inventory is live. Adding an item to your cart does not reserve it. It may sell out before checkout is complete.

Will this item go on sale soon?
We can’t guarantee future discounts. Pricing varies based on availability and demand, and some styles/colors may be marked down individually.

The item I want is out of stock. What now?
Check back frequently—we restock often. You can also sign up for restock alerts on the product page.

Payments & Billing

What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express, and PayPal.

Do you charge sales tax?
Any applicable taxes will be displayed at checkout based on your shipping location.

Why was my order delayed?
Delays may occur if:

  • Billing info doesn’t match your bank’s records.

  • You’re shipping to a different address than the billing one.

Do you accept international payments?
Yes, as long as your card is issued by a major provider (Visa, Mastercard, etc.) and displays the appropriate logo.

Account & Privacy

Do I need an account to order?
No, but creating one lets you:

  • Track orders

  • Save your wishlist

  • Access past orders

  • Manage returns

  • Apply coupons and more

How do I unsubscribe from emails?
Click the “Unsubscribe” link at the bottom of any of our emails, or email us directly and we’ll remove you from the list.

What are cookies and do I need to enable them?
Cookies are small data files that help improve your browsing experience. While they don’t store personal info, they’re essential for shopping features. Learn more in our Privacy Policy.

Shipping & Offers

What’s your shipping policy?
We frequently offer free shipping during special promotions and holidays. Check our homepage regularly to take advantage of ongoing deals.

What’s your return policy?
You may return items within 30 days, as long as they are unused and in original condition. For full details, see the Returns section above.

If you have any further questions or need assistance, feel free to contact our Customer Support at support@romanogiraldi.com — we’re always here to help.