Below are answers to the questions we're asked most often. If you can't find what you're looking for, email us at support@brionti.com — we reply within 24 hours.
Orders & Payment
What payment methods do you accept?
We accept the methods shown at checkout, which may include Visa, Mastercard, American Express, and major credit and debit cards, plus Klarna and Afterpay when available at checkout. All payments are processed securely. Prices are displayed in US Dollars (USD) unless otherwise shown at checkout.
When am I charged?
Your payment is processed when you complete your order at checkout. Once it's authorised, we begin preparing your order for dispatch.
I think there's a mistake on my order. Can I change or cancel it?
Contact us within 24 hours of placing your order at support@brionti.com with your order number, before processing begins. Once processing has begun, cancellation is no longer possible, except where required by applicable law.
Will the amount on my statement match the price shown?
If your bank settles in a currency other than USD, the final amount may differ slightly due to your bank's exchange rate or fees. These are set by your financial institution, not by us.
Shipping & Delivery
How much does shipping cost?
Shipping is free on every order, with no minimum. There is no shipping cost added at checkout.
How long will my order take?
Orders are processed within 1–3 business days. Estimated delivery, including standard order processing and shipping, is 3–8 business days for the United States and 4–12 business days for other international destinations.
Can I track my order?
Yes. You'll receive a tracking number by email once your order ships, and you can follow it any time via the Track Order link on our website.
Will I have to pay customs or import taxes?
International orders are shipped Delivered Duty Paid (DDP), with applicable customs duties and import taxes included in the shipping service.
My tracking hasn't updated / my order seems delayed.
Occasional delays can happen due to high demand, customs, or weather. If your parcel seems stuck, email us with your order number and we'll look into it right away.
Returns, Refunds & Exchanges
What is your return policy?
If your item arrives damaged, defective, or incorrect, please contact us within 10 days of delivery. We do not accept voluntary returns for changes of mind, incorrect size or style selections, or personal preferences. Please contact us first at support@brionti.com for return authorisation and instructions — returns sent without authorisation can't be accepted. Your statutory consumer rights remain unaffected.
Who pays for return shipping?
If a physical return is required for an approved claim involving a defective, damaged, or incorrect item, we cover the return shipping costs.
How long do refunds take?
After receiving and inspecting the returned item(s), or approving a claim that does not require a physical return, we'll process your refund within 7 business days. Refunds go back to your original payment method, and the time to appear depends on your bank. If you paid with Klarna, your refund is processed back through Klarna.
Can I exchange an item instead?
We do not offer exchanges for a different size, color, or style. If your item arrives damaged, defective, or incorrect, please contact us so we can arrange an appropriate replacement.
My order arrived damaged. What do I do?
We're sorry! Please email support@brionti.com within 10 days of delivery with a photo or short video of the issue. Once your claim is approved, we'll arrange a free replacement or an applicable refund at no additional cost to you. Your statutory consumer rights remain unaffected.
Warranty & Jewelry Care
What if my jewelry arrives defective?
If your jewelry arrives damaged or defective, please contact us within 10 days of delivery so we can review your claim under our Refund Policy. Your statutory rights concerning defective goods remain unaffected.
How do I care for my jewelry?
For 18K gold-plated and sterling silver pieces, avoid prolonged water, perfume, and lotions, and store them dry to preserve the finish.
How do I report a defect?
Email support@brionti.com with your order number and a photo or video of the issue. For items arriving damaged or defective, please contact us within 10 days of delivery. Once the claim is approved, we'll arrange an appropriate replacement or refund. Your statutory rights remain unaffected.
Products & Materials
What are your pieces made of?
Our pieces include 18K gold-plated brass, S925 sterling silver, water-safe stainless steel, and lab-created moissanite. Each product page lists the exact material.
What ring size should I choose?
If you're unsure, contact us before ordering — we're happy to advise.
Still need help?
Email us at support@brionti.com, Monday to Friday, 09:00 AM – 05:00 PM (EST). Please include your order number so we can help you faster. We reply within 24 hours.